Dispatch, Shipping & Returns


Preparation Times

All AnnaHair products have different dispatch/preparation times, from the same day dispatch up to 7 days. Information on how long it will take us to prepare and dispatch the specific product is given on each product page under "Dispatch Times". Shipping option you choose at checkout will become effective after the preparation time is complete. 

 

 

Straight, Body Wave, Kinky Straight Bundles & Bundle Deals

We offer same day dispatch on orders made for straight, kinky straight & body wave bundles and bundle deals if order is placed before 2pm (GMT) on a business day (Monday-Friday). Orders made after 2pm, over weekend or public holidays (UK) will be dispatched the following working day.

 

 

Curly, Kinky, Afro, Deep & Natural Wave Textures 

Curly textures require longer preparation times, so we are unable to offer same day dispatch. This is because we take time to ensure that every curl or wave in a bundle follows the same pattern, blends well and behaves the same.

We take about 3 - 4 days to dispatch curly, deep and natural wave textures because quality control is very important to us.

Please check dispatch times on the specific product page.

 

SHIPPING (After your item has been dispatched)

Following dispatch/preparation time, estimated delivery varies depending on the recipient's location.

UK & Channel Islands:

    • Free Economy Service: 2-5 working days
    • Regular Mail: 1-3 working days
    • Registered Mail: 1-3 working days
    • Special Delivery by 1pm: Guaranteed to arrive before 1pm the next working day if purchased on a business day before 2pm 
    • Special Delivery by 9am: Guaranteed to arrive before 9am the next working day if purchased on a business day before 2pm (Not available to Channel Islands)
    • Saturday Delivery: Guaranteed to arrive on a Saturday - cut off time for this service is 2pm on a Friday (Not available to Channel Islands) 

Special Delivery orders made after 2pm, over weekends or bank holidays (UK) will be dispatched the following working day.

Please note: Saturday is not classed as a working day by Royal Mail. Please choose Saturday Delivery option if you would like to receive your order on a Saturday.

Special Delivery orders to Channel Islands are guaranteed to arrive by 5.30pm the following working day from the day of dispatch. 

EU, EEA & Switzerland:
  • Free Economy Service: 3 - 7 business days
  • Parcelforce: 2 - 5 business days
  • Global Express: 1-2 business days

    United States & Canada:

    • Free Economy Service: 5 - 7 business days (Trackable via Royal Mail & USPS)
    • Parcelforce: 3 - 5 business days (Trackable via Parcelforce & USPS)
    • Global Express: 1-2 business days (Trackable via Parcelforce & FedEx)
    *Saturday is not classed as a business day by our courier partners in the US

      Australia:

      • Free Economy Service: 5 - 7 business days
      • Global Express: 2 - 3 business days

      Africa (Shipping available to selected countries only)

      • DHL: 2 - 7 business days (Secure and fully traceable service)

       

      Postal Delays

      If you do not receive your parcel between 14 to 30 days after you have received dispatch confirmation, please let us know immediately so that we can enquire with postal services. If items are lost in post and we receive the confirmation of this from the shipping company, we will immediately re-send you new items or you can advice us to fully refund you. We cannot do anything before 30 days after the estimated delivery date because of the policies defined by the shippers. In such situations, we always need a written email from you stating that you did not receive your parcel.

                      

      We exercise strict quality control process to ensure that our customers receive only the best quality products. However, we acknowledge that tastes are different as are beauty standards - otherwise, everyone would have the same hairstyle.

      Our returns policy is very simple and straightforward. If you have changed your mind, you can return unused items within 14 days from the date you received them. Please use a traceable service to prevent your item getting lost before we get it. You must include your name and order number for the return to be correctly dealt with.

      The returned items must be unused, intact and in their sealed original packaging. Please do not unroll any weave bundles if you will be returning them.

      A link to cancellation form can be found in your email receipt. Please print this document off, complete all fields and include it with your return. Correct return address is provided in the form. Only returns that contain completed cancellation form will be dealt with promptly.  

      As soon as we receive the item and are satisfied with it, we will refund you in full, excluding any applicable postage costs which you have paid to receive your item.

      Items purchased as part of a multiple items deal must be returned as a whole, including all items received. 

      No returns are accepted on items that have been custom made or altered by either the customer or by instruction to us by the customer. This includes specifically customised lengths, any bases, density of any hair piece/unit and any chemical treatment of our products (colouring, bleaching, perming etc.).

      Some of our customers buy an extra bundle to ensure that they would have enough for their desired hairstyle and then return any bundles that they haven't used for a full refund. We do not charge any restocking or admin fees.
      Our customers shop with absolute confidence, always knowing that they can return items that they have changed their minds about!
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